I thought I already placed an order. Why do I need to do this again?
Due to the overwhelming demand, the site encountered technical issues that resulted in some orders being incomplete. The only way to complete these orders is to re-process them.

What happens to any current charges on my credit card?
When you placed your order, we pre-authorized the form of payment with your bank. The pre-authorization results in a temporary hold of your funds. After 7 business days, the hold should automatically release and the funds are returned to your account.

Can I order more than 1?
Our goal is to serve as many customers as possible. To do that, the limit has been changed to 1 per customer at this time.

What happens after I complete my order?
Once you complete the steps after clicking “Complete your purchase” the order will move into the fulfillment phase and will be prepped for shipment.

Who do I contact for more information?
Please feel free to call us at 1-800-408-0052 with any questions. Please note that, due to high volumes, wait times may be long. We are doing all that we can to ensure we respond to every customer as quickly as possible. You can also email CustomerService@HasbroToyShop.com and we will respond to them in the order they were received as soon as possible.

I'm not comfortable completing my order this way, are there any other options?
We completely understand. If you prefer to complete your order with a Customer Service Representative, please give us a call at 1-800-408-0052. Please note that, due to high volumes, wait times may be long.

Thanks. 

The Hasbro Toy Shop Team